CLICK HERE: eHR Newsletter-Payroll Week 2013

Diversity in the workplace includes having a group of employees with a wide range of different backgrounds, lifestyles and cultures. Diversity includes differences in terms of race, age, gender, nationality, sexual orientation, religion, and other characteristics. We all bring something unique to our work environment. Celebrate and embrace diversity and enjoy the opportunity to learn about those around you. Please review the resources below and complete the training.

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Business ethics is a standard of acceptable behavior on the job. It is a set of rules by which to judge decisions and conduct in the workplace.

Ethical conduct on the job involves knowing what is right and wrong according to the established standards and consistently doing what the University’s ethics and conflict of interest policy requires. Ethics involves all employees.

Please review the University’s Ethics and Conflicts of Interest Policy along with the Fraud Policy. Once you have read the policies, please complete the training.

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You are invited to take a 30 minute online training to gain even more beneficial insight in sexual harassment. The training will teach you:

• How to differentiate between the two main kinds of harassment

• How to understand and follow workplace policy

• How to report incidents and cooperate in investigations

• How to help promote and maintain a comfortable, productive work environment

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CLICK HERE: HR Newsletter Summer 2013

Annual Enrollment July **  2014 through August **  2014

If you wish to keep the same coverage, no action is required on your part. As always, you have several ways to make benefit changes, including:

• Logging in to your online account at www.ers.state.tx.us or calling ERS at 877 275-4377
• Contacting your benefits coordinators Van Le at extension 7303 or Carolina Velasco at extension 4254

Save the date!

Annual benefits Fair

June XX, 2014

10am – 3pm

Benefits Open Enrollment

July ** – August **

Fall is here! This is a great time to use some of the wonderful fruits and vegetables that are in season to make some quick, easy, and very delicious meals.

Click below to view a recipe for Vegan Spiced Pumpkin Pie Glo Bites. This low calorie treat only takes 20 minutes to prepare!

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Whether you are serving internal or external customers, it is important that you are delivery great customer service at all times. With training you can learn how to anticipate customer needs and ensure that their interaction with you is a satisfying experience.

Here are 5 key essentials for solving customer concerns:

1. Work within University policy to solve problems
2. Take customers directly to what they need
3. Take the time to really LISTEN
4. Treat every customer as your own customer
5. Help customers define their needs

Click below to access customer service training opportunities

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Effective communication and conflict resolution are critical skills that every employee must have in order to be successful in their role.  In order to effectively navigate unpleasant workplace interactions it is important to understand how to communicate with others before incidents arise, during a disagreement, and after the incident has occurred.

Click below to access training opportunities.

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