Business ethics is a standard of acceptable behavior on the job. It is a set of rules by which to judge decisions and conduct in the workplace.

Ethical conduct on the job involves knowing what is right and wrong according to the established standards and consistently doing what the University’s ethics and conflict of interest policy requires. Ethics involves all employees.

Please review the University’s Ethics and Conflicts of Interest Policy along with the Fraud Policy. Once you have read the policies, please complete the training.

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You are invited to take a 30 minute online training to gain even more beneficial insight in sexual harassment. The training will teach you:

• How to differentiate between the two main kinds of harassment

• How to understand and follow workplace policy

• How to report incidents and cooperate in investigations

• How to help promote and maintain a comfortable, productive work environment

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Annual Enrollment July **  2014 through August **  2014

If you wish to keep the same coverage, no action is required on your part. As always, you have several ways to make benefit changes, including:

• Logging in to your online account at www.ers.state.tx.us or calling ERS at 877 275-4377
• Contacting your benefits coordinators Van Le at extension 7303 or Carolina Velasco at extension 4254

Save the date!

Annual benefits Fair

June XX, 2014

10am – 3pm

Benefits Open Enrollment

July ** – August **

Whether you are serving internal or external customers, it is important that you are delivery great customer service at all times. With training you can learn how to anticipate customer needs and ensure that their interaction with you is a satisfying experience.

Here are 5 key essentials for solving customer concerns:

1. Work within University policy to solve problems
2. Take customers directly to what they need
3. Take the time to really LISTEN
4. Treat every customer as your own customer
5. Help customers define their needs

Click below to access customer service training opportunities

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Effective communication and conflict resolution are critical skills that every employee must have in order to be successful in their role.  In order to effectively navigate unpleasant workplace interactions it is important to understand how to communicate with others before incidents arise, during a disagreement, and after the incident has occurred.

Click below to access training opportunities.

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Problems are part of the job. You can’t avoid them, but what you can do is recognize them and try to solve them before they cause more problems. You are invited to take a 30 minute online training to gain even more beneficial insight on how to effectively solve problems. The methods you will learn in this session can help you identify and resolve work problems more quickly and effectively. Click below to access the training.

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Modern life is full of hassles, deadlines, and demands. For many people, stress is so commonplace that it has become a way of life. In small doses, stress can motivate you and help you perform under pressure. But when you’re constantly running in emergency mode, your mind and body pay the price. You can protect yourself by taking steps to reduce some of the stress in your life. Click below to access training.

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