Learning Opportunities

Mandatory annual training’s for all managers and supervisors:

• Coaching for Improved Performance
• Customer Service – How to Promote Excellent Service Among Your Staff
• Conflict Resolution
• Effective Communication
• Performance Appraisals Training
• Diversity – Legal Basics for Supervisors

Contact Margaret.Harper@tsu.edu or HRHelp@tsu.edu for training links.

Tools

• Effective Coaching
• Employee Recognition

Handouts

• Giving Effective Feedback
• Building Civility and Collegiality
• Civility and Collegiality Resources
• Civility and Collegiality Reading List
• Employee Engagement
• 7 Questions to Ask Yourself Before Disciplining an Employee
• Conflict Resolution Dos and Don’ts
• Ground Rules for a Successful Mediation Meeting
• Motivating Employees – 4 Dos
• 8 Steps to Becoming the Manager Your Employees Need
• Professionalism

Support for you and your team

• The Employee Assistance Program (EAP)
• Creating and maintaining a sense of balance (Work-Life Wellness Program)