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 Student Centered       *     Engaged      *          Inclusive      *        Efficient

Excellent         *           Collaborative        *           Creative


Presentation: Campus wide employee training (request a copy)

  • Video: Who’s Sinking Your Boat (Link)
  • Video: Change is Good…you go first. 21 ways to inspire change. (Link)
  • Audio: Regent Bell – Board Meeting (Link)

Handouts

  • Employee Card – Five Essentials for Solving Customer Service (Link)
  • Supervisor Card – Five Supervisory Practices That Promote Customer Service (Link)

Additional online learning opportunities

Send an email to HRhlep@tsu.edu to add an online training to your training library. Trainings are available 24/7 and take roughly 30minutes to complete.

Online Customer Service Trainings

  • Business Writing
  • Coaching for Superior Performance – Techniques for Supervisors
  • Conflict Resolution
  • Connecting with Customers
  • Customer Service Skills – How to Promote Excellent Service Among Your Staff (mandatory for all supervisors)
  • Customer Service Skills – How We Can All Improve (mandatory for all employees)
  • E-mail Best Practices for All Employees
  • Effective Communication
  • Handling Customer Complaints
  • How to Maintain Customer Loyalty
  • How to Manage Time Wisely
  • Identifying Customers’ Needs
  • Maintaining a Positive Attitude
  • Making Customers Fell Special
  • Motivating Employees – Tips and Tactics for Supervisors (Course)
  • Phone Skills
  • Problem Solving for Employees
  • Stress Management
  • Teambuilding for All Employees
  • The Power of Listening
  • Time Management for Supervisors
  • Turning Satisfied Customers into Repeat Customers

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