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Student Centered * Engaged * Inclusive * Efficient
Excellent * Collaborative * Creative
Presentation: Campus wide employee training (request a copy)
- Video: Who’s Sinking Your Boat (Link)
- Video: Change is Good…you go first. 21 ways to inspire change. (Link)
- Audio: Regent Bell – Board Meeting (Link)
Handouts
- Employee Card – Five Essentials for Solving Customer Service (Link)
- Supervisor Card – Five Supervisory Practices That Promote Customer Service (Link)
Additional online learning opportunities
Send an email to HRhelp@tsu.edu to add an online training to your training library. Trainings are available 24/7 and take roughly 30minutes to complete.
Online Customer Service Trainings
- Business Writing
- Coaching for Superior Performance – Techniques for Supervisors
- Conflict Resolution
- Connecting with Customers
- Customer Service Skills – How to Promote Excellent Service Among Your Staff (mandatory for all supervisors)
- Customer Service Skills – How We Can All Improve (mandatory for all employees)
- E-mail Best Practices for All Employees
- Effective Communication
- Handling Customer Complaints
- How to Maintain Customer Loyalty
- How to Manage Time Wisely
- Identifying Customers’ Needs
- Maintaining a Positive Attitude
- Making Customers Fell Special
- Motivating Employees – Tips and Tactics for Supervisors (Course)
- Phone Skills
- Problem Solving for Employees
- Stress Management
- Teambuilding for All Employees
- The Power of Listening
- Time Management for Supervisors
- Turning Satisfied Customers into Repeat Customers
